General Information
Through the website herboria.gr, the company Herboria IKE has the possibility to collect the personal data it needs from you in order to create an individual account on its website, through which you can place orders and receive updates by e-mail. personal data collected by the company are collected, processed, registered and stored confidentially, by the same as Processing Manager Herboria IKE, Kosti Palama 6, Pylaia, PO Box 55534, Thessaloniki, T. 2310 905080, Info@herboria.gr) in accordance with the applicable provisions on the protection of personal data, in accordance with the General Regulation on the Protection of Personal Data (EU 2016/679).
The personal data that may be collected are never disclosed to third parties (with the exception of where provided by the Law and the Competent Authorities and what is defined in paragraph 4 hereof), but their personal nature is preserved. The company keeps files with these data exclusively for communication purposes, statistics and improvement of the services provided, customer management.
The security of Personal Data, as well as electronic transactions, is a factor of utmost importance and Herboria IKE has taken all the necessary measures, with modern and acceptable methods, to ensure the maximum possible security. The sole purpose of creating Herboria IKE is to better serve and inform customers and create a friendly and safe shopping environment under absolute guarding and keeping customers’ personal data confidential.
Personal Data
When entering the website and browsing it, certain data may be stored which are only intended for optimal communication with the store, the quick and correct provision of answers to specific questions asked, the correct service, the execution of the order and its counting number of website traffic, determining customer requirements for more products and facilitating transactions with the company. Herboria IKE does not distribute to any other organization or partner the e-mail addresses, or any other information concerning its users and customers without its consent.
Information You Provide and Data Processing
herboria.gr makes use of the information you give us during the electronic sending of the order form, in order to contact you regarding the delivery of the order to your place, for confirmation and identification of the customer, for new or alternative products, for special offers, to receive gifts after a competition draw, etc.. Also, you may be asked to submit your personal information in order to take advantage of some of our services/benefits (e.g. newsletter subscriptions, tips/suggestions or processing orders) or participate in a specific activity (such as sweepstakes or other promotions). You have the possibility to choose whether or not you want to receive such communications from herboria.gr or to make a request to change your personal information by sending your request via e-mail to the email address info@herboria.gr. Some of the communications listed above cannot be stopped from being sent (e.g. the automated ones related to the confirmation and progress of your order).
Passive collection of information (IPs, cookies, Internet tags, google fontsas well as collection of navigational data)
As you navigate through our website, certain information may be passively collected (that is, gathered without you actively providing it), using various technologies and means, such as Internet protocol addresses, cookies, Internet tags, as well as browsing data collection .
The data we collect that is necessary to be able to respond to your inquiries is marked with an asterisk on the data collection forms.
Additional (collection of information from other sources outside the website by our company)
We may receive your personal information from various sources. We may collect this information when you provide it at one of our checkouts or stores, on our Website, on our social media platforms, or at some of our events. When you visit this Page, we also collect certain information by automated means, using technologies such as cookies, web server logs and web beacons.
Use and purpose of the information we collect
We may use your data to
- To respond to your requests for information about the services and/or products we provide.
- To facilitate the process of distribution/delivery of our services and/or products.
- To send you newsletters, information or material that may be of interest to you.
- Collect statistics about page traffic.
- To detect, prevent and deal with fraud or other illegal activities.
- To evaluate the effectiveness of our events and other promotional actions.
- To maintain (through updates) our contact list.
Data Processing
Herboria IKE with the help of automated technologies owns and processes your personal data in a form that allows you to be identified as its subject only for the period required and exclusively for purpose of the processing. Accordingly, the user must follow appropriate management of the confidentiality of his personal information and controlled access to the interactive commercial order section of herboria.gr, taking care to keep his personal secret access code or any other personal data secret. Only the legal recipients (e.g. authorized employees) have access to the data, whenever this is deemed necessary. In addition to the above, your data will not be transmitted to third party recipients or third countries for commercial or non-commercial purposes, without your prior information and express consent.
Your data will be kept for two years from its storage, unless it is required to be kept by European or Greek legislation.
Your rights under the General Data Protection Regulation (GDPR):
- You have the right to know whether the personal data concerning you has been or will be the subject of processing and in any case to demand from Herboria IKE the correction of your personal data if it is inaccurate or the completion of it in case of deficiencies. When updating your personal information, you may be asked to verify your identity before we can fulfill your request.
- In the event of your non-express consent, no decision will be made solely on the basis of automated processing, including profiling. You can receive the personal data concerning you in a structured, commonly used and machine-readable format, as well as transmit it, under the legal conditions, to another controller without objection, as long as this does not adversely affect the rights and the freedoms of others.
- Under the conditions of the law, you can request their deletion, as well as in specific cases the limitation of the processing they undergo.
- You have the right to object at any time to the processing of data concerning you.
- You can at any time object to the processing of your data for direct marketing purposes, including profiling,if it is related to direct marketing. In case of exercising the above right, your personal data will no longer be processed for these purposes.
- You have the right to oppose and request the restriction of certain processing operations of your data.
- You have the right to file a complaint with the Personal Data Protection Authority if you believe that your data is being processed unlawfully.
How to exercise the above rights:
To exercise your rights, as well as for any information regarding the processing of your personal data, you can submit a request to the email address info@herboria.gr or contact the Data Protection Officer at the details listed above.
As a general rule, your request will be granted within one month of its receipt. The information, each communication as well as all actions taken under Articles 15 to 22 and 34 GDPR are provided free of charge.
Security
Herboria IKE implements appropriate technical and organizational measures in order to ensure the appropriate level of security of your data against risks. However, no information system is 100% secure. For this reason, we cannot guarantee the absolute security of your data.
Privacy Policy and Minors
The website is designed and intended for use by adults. If you are a minor under the age of parental consent required in your country, you should review the terms of this Privacy Statement with your parent or guardian to ensure that you understand and accept these terms.
If it is determined that we have collected information from a minor without the consent of their parent or guardian, when such consent should have been obtained, we will delete the information as soon as possible.
Access to certain areas of the website and/or the ability to receive prizes, product samples or other gifts may be restricted to users under a certain age. We may use your personal information to perform age verification checks and enforce these age restrictions.
IP ADDRESSES
The IP address through which the computer (PC) of the visitor / user / member has access to the internet and then to the Website / Application, is stored and can be used by the page, if necessary, in the event of a violation of the Terms Use of the Website/Application on behalf of the visitor / user / member.
Account Access
When you log into our Services, you will remain logged in until you tap Log out of your account. If you use a public computer or share your device with another user, we advise you to disconnect and delete Cookies from the device each time you use the Platform to protect your account and Personal Information. Otherwise, any other user of the device will be able to see and access your account.
Communication through the website platform
In the event that a user communicates with us through the contact form or in any other way, the provision of personal data by the user is done voluntarily and exclusively at the user’s free will. We will process such provided personal data only to the extent necessary for the specific purpose.
Social Networks
Our Website may offer Social Networking and other related tools that allow you to share your actions within the Website with other applications, websites or mass media, and vice versa. Using such features allows information to be shared with your friends or the general public, depending on the settings you have specified in your personal profile. Please see the privacy policies of these social networking services for more information about how they handle your data.
Special Categories of Data
We ask that you do not send us via e-mail and do not disclose your sensitive personal data to us through the use of the communication platform. The processing of personal data of this category does not in any case serve the purpose of the processing, as defined above.
Links
Our website may contain links to other websites. This privacy statement does not apply to the user’s access to other websites.
Please note that this policy may change from time to time. Changes will appear here. Prior to any modification to this policy, we will notify you and you will have the opportunity to review the revised policy before choosing to continue using our services and products.
Google Fonts
For uniform representation of fonts, this page uses the web fonts provided by Google. When you open a page, for the correct display of texts and fonts, your browser loads the required fonts into the browser’s cache.
For this purpose, your browser must establish a direct connection to Google’s servers. Thus, Google realizes that our website is accessed via your IP address. The use of Google Web fonts is for the purpose of a uniform and attractive presentation of our website. This is a legitimate interest according to Art. 6 (1) – DSGVO.
If your browser does not support web fonts, a standard font from your computer is used.
More information about user data management can be found at https://developers.google.com/fonts/faq and Google’s privacy policy at https://www.google.com/policies/privacy/.
Google Map
For the correct display of the address of the physical store of the YC Store on a map (google map) your browser must establish a direct connection to the Google servers. Thus, Google realizes that our website is accessed via your IP address. Details and options for this cookie in the field of marketing.
Mailchimp for Woocommerce
When you have collected contents in your basket we keep it for up to 30 days on our server so that it can be preserved and updated in case you change devices or need to come back another day. Read our feature-specific privacy policy here.
To participate in emails
In order to send you newsletters, information and material that may be of interest to you, information is collected from various sources as mentioned above. You can at any time ask us not to send you promotional material by email by clicking on the unsubscribe link found within the promotional emails you receive from us or by contacting us as set out above, or you can ask the company to stop to send you promotional messages by mail following the instructions that may be included in a particular promotion; You can also request that we not be allowed to send you promotional materials by post by contacting us as set out above.
